Briggs&Walker

Impact

1. Restructured a field-sales operations platform so planners can understand and manage how campaigns, locations, teams, schedules and agents connect.
2. Brought the admin and field experiences into one consistent product, while designing for the very different needs of planners and agents.

What I designed

1. Planning workflows that let teams allocate field agents and locations across multiple campaigns with less effort.
2. A mobile app for field agents, built around the tasks they complete on the job.
3. Field workflows that help agents quickly see what they need to do, log their work and move between tasks.

How I worked

1. Started with an audit of the platform, mapping UX problems across campaign planning, location management, scheduling and field operations.
2. Worked closely with product, support and engineering to find issues, refine solutions and move designs into production.