Global cybersecurity firm

Impact

1. Cut user-task time by 30% through usability testing, clearer navigation and content, and streamlined flows.
2. Rebuilt the information architecture of a data-intensive platform, so security professionals reach critical data quickly and make timely, informed decisions.

What I designed

1. Products that help prevent crime and terrorism, built for the high-stakes, data-sensitive work of security professionals.
2. Complex filters for a data-driven web application, worked out in detailed wireframes so users can find exactly the data they need.

How I worked

1. Led UX research and design across the platform, keeping its structure consistent from one area to the next.
2. Interviewed users from several crime-fighting agencies, studying their workflows to find critical needs and turn them into use cases.